Sober Relief’s Privacy Policy
Last updated: 24 November 2025
This Privacy Policy explains how Maxweb Ltd (trading as Sober Relief) collects, uses and protects your personal data when you visit https://sober-relief.com or purchase our products.
1. Who We Are
Maxweb Ltd (trading as Sober Relief)
Address: 55–57 Seabank Road, Wallasey, Merseyside, CH45 7PA
Email: info@soberrelief.com
We are the data controller responsible for your personal information.
2. Personal Data We Collect
a) Information You Provide
- Name
- Email address
- Billing and delivery address
- Phone number (if provided)
- Order details
- Payment information (processed by secure third-party providers)
- Account login information
- Subscription details
- Messages sent via email or contact forms
b) Information Collected Automatically
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
c) Information From Purchases and Subscriptions
- Order history
- Delivery details
- Payment confirmation
- Subscription renewal information
d) Comments
If you leave a comment, we collect the information entered into the comment form, as well as your IP address and browser user agent for spam detection.
3. How We Use Your Data
- To process and deliver orders
- To manage subscriptions and renewals
- To process payments
- To provide customer support
- To send order and service-related emails
- To improve website performance
- To detect and prevent fraud
- To comply with tax, legal and accounting obligations
4. Legal Basis for Processing (UK GDPR)
- Contractual necessity
- Legitimate interests
- Legal obligation
- Consent
5. Payment Processing
We do not store or collect your full payment card details. Payments are securely processed by:
- Stripe
- PayPal
These providers may process data outside the UK using appropriate GDPR safeguards.
6. Who We Share Your Data With
We only share your data when necessary to operate our services, including with:
- Payment processors (Stripe, PayPal)
- Courier services (Royal Mail)
- Email service providers
- Website hosting and security services
- Analytics providers (such as Google Analytics)
- Fraud and spam prevention tools
We do not sell or rent your data.
7. Cookies
We use cookies to:
- Enable core website functionality
- Maintain login sessions
- Support checkout and subscription processes
- Analyse website usage
You can manage cookies via your browser settings.
8. Embedded Content
Pages on this site may include embedded content such as videos or images. Embedded content behaves as if you visited the other website directly and may collect data independently.
9. How Long We Keep Your Data
- Order records: 6 years (required by law)
- Customer accounts: until deletion is requested
- Comments: indefinitely
- Analytics data: typically 26 months
- Subscription data: while your account remains active
10. Your Rights
You have the right to:
- Access the data we hold about you
- Request corrections to your information
- Request deletion of your data
- Request a copy of your data
- Withdraw consent where applicable
- Object to certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights or request data deletion, contact info@soberrelief.com.
11. Data Security
We use encryption, secure servers, restricted access and monitored hosting to protect your personal data.
12. International Data Transfers
Some third-party services may process data outside the UK, using GDPR-compliant safeguards such as Standard Contractual Clauses.
13. Children
Our website and products are intended for adults aged 18 and over. We do not knowingly collect data from children.
14. Contact Us
If you have any questions, contact us at: info@soberrelief.com
15. Updates to This Policy
We may update this Privacy Policy as required. The latest version will always be available on this page.
