Shipping & Delivery Policy

Delivery Method

All orders are shipped using Royal Mail Tracked 48.

• Fully tracked service
• Delivery confirmation
• Email updates throughout
• Free shipping on all UK orders

Delivery Timeframes

Royal Mail Tracked 48 typically delivers within:

• 1–3 working days
• Most orders arrive within 2 working days

Please note that weekends and bank holidays are not classed as working days.

Order Processing Times

Orders are usually processed and dispatched within 24 hours on working days (Monday to Friday).

Orders placed after 2pm, or during weekends or public holidays, will be processed the next working day.

Order & Tracking Notifications

You will receive:

• Order confirmation email
• Dispatch confirmation email
• Tracking details once your parcel is on its way

If you do not receive tracking details within 24 hours of dispatch, please check your spam folder or contact us.

Delivery Issues

If your parcel is delayed, lost, or marked as delivered but cannot be found, please email us at info@soberrelief.com, and we will help resolve the issue with Royal Mail.

Shipping Restrictions

We currently ship to the United Kingdom only.

Changes to Our Shipping Policy

We reserve the right to modify or update this shipping policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.